Billing Procedures
Billing Notification
Invoices and statements will be emailed to you as they post to your account. A separate copy will be sent via snail mail.
Updating Your Account Information
You must inform ACE Communications.net of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from ACE Communications.net are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.
Collection Procedures
If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 7 days of the due date you will experience an interruption in service (FTP and other services). Your account will then be turned over to our collection department and a reactivation fee of $25 will be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 1-866-608-1800.
If you fail to pay for services rendered, when your account becomes more that 60 days past due, we will remove your data from our servers and your delinquency will be reported to the credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, your service will be suspended. ACE Communications.net will attempt to provide an email notice that your credit card has been declined, however if your account is deactivated for a balance due, you will be subject to a $25 reactivation fee. You must pay the reactivation and outstanding balance to re-establish your service.
If you initiate a chargeback through your credit card company for any reason, ACE Communications.net may at its own discretion immediately suspend your service. To re-establish your service, ACE Communications.net may require you to provide a secure form of payment, which, at ACE Communications.net's own discretion, may include a signed and notarized statement that you authorize ACE Communications.net, Inc. to charge your credit card for the appropriate amount. This amount will include a $25 reactivation fee. ACE Communications.net may at its own discretion, require certified funds for reactivation of the account.
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered late after 15 days and your service will be suspended. Please ensure that we have your most recent contact information at all times. ACE Communications.net will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $25 reactivation fee. You be required to submit a secure form of payment to reestablish your service. Please mail all payments:
ACE Communications.net
PO BOX 483
Ladson, SC 29456
Disk Usage
If you need more disk space than your service plan allows for, ACE Communications.net will provide more space for an additional fee.
When you are within 80% of the maximum utilization of the disk space allotted in your hosting solution, ACE Communications.net will notify you at the email address that your have provided. If you do not provide an e-mail there, you run the risk of not receiving this important information. Irrespective whether or not you receive the 80% disk usage notification, you are still responsible for the disk space your account utilizes.
If you exceed your disk space limit, you may be required to buy additional space in order to restore all services or remove data to bring your disk space utilization under the allowable limit.
Billing Cycle
ACE Communications.net offers a monthly billing cycle to all customers for most plans with a $3 monthly processing fee. Whether your billing cycle is quarterly, semi-annually, or annually your bill will recur on the 1st day of the month. ACE Communications.net does not pro-rate plans, If you have billing questions, please contact us at 1-866-608-1800.
Data Transfer
ACE Communications.net charges $0.07 per MB should you exceed your allotted monthly data transfer. ACE Communications.net offers dedicated bandwidth packages for customers who require greater amounts of bandwidth. Only a handful of customers exceed ACE Communications.net's generous data transfer allocations.
Upgrade Policy
If you upgrade, your next statement will reflect the difference between what you are currently paying and the fee for your new service. A setup fee is required for some upgrades. You will be required to initiate a six month contract for Managed Dedicated Server hosting packages. If you have questions about changing your account or would like to upgrade you account, please contact an account manager at 1-866-608-1800 for details.
Support Policy
Many of ACE Communications.net’s products and services come with free technical support. There are some, specifically with self managed dedicated servers, that do not include free technical support. If at any time, you request support for a self managed server billing questions, or server setup, ACE Communications.net will charge the applicable fees for that support.
Late Fee
In the event that your account is deactivated due to nonpayment, please review your account online for the overdue amount. Your payment must include the $25.00 late fee for your account(s) to be reactivated. You may fax credit card information to ACE Communications.net by completing and printing the reactivation form or you may send us a money order via your preferred overnight courier.
Canceling Your Account
In the event that you are not satisfied with the customer service being provided, ACE Communications.net provides a toll free Quality Assurance number, 1-866-735-7712 M-F 9AM-5PM Eastern, so that you may speak with a member of our Quality Assurance Team.
If you wish to cancel any of the additional services in your account, please contact us at 1-866-608-1800. Your plan will remain active until the 27th day of the month in which you have requested closure. Plan requests received after the 27th of the month will be processed on the 27th of the following month.
If you wish to cancel your entire account with ACE Communications.net, please contact Customer Service at 1-866-608-1800. We will be happy to present your options and assist you with your request.
Thanks for hosting with ACE Communications.net,
Customer Service Department
ACE Communications.net
www.ACECommunications.net
Billing NotificationInvoices and statements will be emailed to you as they post to your account.
Updating Your Account Information
You must inform ACE Communications.net of any changes to your customer information. This includes addresses, phone numbers, contact names, and most importantly your email address. All notices from ACE Communications.net are sent via email. It is essential that you periodically review and update your account information. Disruptions in service could occur if your account information is not kept current.
Collection Procedures
If your account becomes overdue after the due date you will receive a reminder via email that we have not received your payment. If payment is not received within 7 days of the reminder email about your past due account, you may experience an interruption in website service. Your account will then be turned over to our collection department and a reactivation fee of $50 may be be assessed to your account. If you experience an interruption in service due to nonpayment, you may contact collections at: 1-843-764-0980.
If you fail to pay for services rendered, when your account becomes more that 30 days past due, we will remove your data from our servers and your delinquency may be reported to the credit bureau. If we pursue any legal remedy and obtain judgment against you, we will enforce that judgment. If you pay and we receive notice of returned payment for any reason to include insufficient funds and/or fraud, we will charge you any associated collection costs to include attorney and collection fees. Please note that there will be a $200.00 processing fee charged along with the balance due on all accounts that were processed through the credit bureau.
Payment options
We offer several convenient and secure ways to pay.
- Credit cards and eCheck through Paypal
- Google Checkout
- Corporate or personal checks
When using Paypal, we can arrange for monthly automatic payments for added convenience and time-savings for you.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of setup for new services. For the recurring amount due for existing services on your account, your credit card will be charged on or about the first day of every month. Please ensure that we have updated credit card information at all times. If your credit card is declined, you will receive a notice from us via email. If you do not update your information and payment is still not made, your service will be suspended. If your account is deactivated for a balance due, you will be subject to a $50 reactivation fee. You must pay the reactivation and outstanding balance to re-establish your service.
If you initiate a chargeback through your credit card company for any reason, ACE Communications.net may at its own discretion immediately suspend your service. To re-establish your service, ACE Communications.net may require you to provide a secure form of payment, which, at ACE Communications.net's own discretion, may include a signed and notarized statement that you authorize ACE Communications.net, Inc. to charge your credit card for the appropriate amount. This amount will include a $50 reactivation fee. ACE Communications.net may at its own discretion, require certified funds for reactivation of the account.
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of setup for new services, however these services will not be provisioned until we receive your payment. For the recurring amount due for existing services on your account, you will be invoiced on or about the first day of every month. Your payment is considered if it arrives after the due date and if not paid in full within the next late 7 days, your service may be suspended. Please ensure that we have your most recent contact information at all times. ACE Communications.net will attempt to provide an email notice that your account is past due, however if your account is suspended for a balance due, you will be subject to a $50 reactivation fee. You be required to submit a secure form of payment to reestablish your service. Please mail all payments:ACE Communications.net, PO BOX 483, Ladson, SC 29456-0483.
Billing Cycle
The billing cycle is quarterly, semi-annually, or annually. Your bill will recur on the 1st day of the month. ACE Communications.net does pro-rate its annual billing plans. Under limited circumstances, ACE Communications.net does offer monthly billing with a $3 monthly processing fee, If you have billing questions, please contact us at 1-843-764-0980.
Support Policy
Many of ACE Communications.net’s products and services come with free technical support. There are some, specifically with self managed dedicated servers, that do not include free technical support. If at any time, you request support for a self managed server billing questions, or server setup, ACE Communications.net will charge the applicable fees for that support.
Late Fee
In the event that your account is deactivated due to nonpayment, your payment must include the $50 late fee for your account(s) to be reactivated.
Canceling Your Account
In the event that you are not satisfied with the customer service being provided, we will attempt to rectify the situation to your satisfaction.
If you wish to cancel any of the services in your account, please contact us at 1-843-764-0980.
If you wish to cancel your entire account with ACE Communications.net, please contact Customer Service at 1-843-764-0980. We will assist you with your request. Please note that the semi-annual and annual hosting plans are non-refundable.
We sincerely appreciate your business and thank you for being a loyal ACE Communications.net client.
Customer Service Department
ACE Communications.net
www.ACECommunications.net